TBM 234: Maintenance, KTLO, and BAU
I’ve always been bothered by how teams use words and phrases like maintenance, keeping the lights on (KTLO), and business as usual. I get what they mean, but there always seems to be a stigma around this work. This is problematic because work in this category is often the highest leverage/value work a team might tackle. “Maintenance” When we maintain a car—oil changes, tire rotations, etc.—we aim to keep the car running smoothly and safely....